You can start the return/exchange process by simply filling out a Exchange Authorization Form (link below) and email that over to firstname.lastname@example.org - Nate will then email over a return label and you can pack that up and drop it off to your friend neighborhood post man! Please read that EAF for any additional directions you may need.
Most of the new, unopened equipment that is purchased with RGS can be returned to us within 30 days of the delivery date for a full refund in the form of Store Credit. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories). Store credit never expires and can be used on any of our items. Please note that the buyer will assume all the costs for shipping the unwanted item back to RGS (unless defective or incorrect shipment). Please note that RGS may refuse or charge up to a 25% restocking fee for any returned item if it is no longer in new condition.
We do not accept returns, under any circumstances, on sealed product, guitars, amplifiers, and other items that may come in contact with ears or mouth due to sanitary concerns.
Pre-Orders and OrdersUnfortunately we also cannot cancel orders or pre-orders. Orders of product that is expected to be restocked or shipped as quickly as possible. We are happy to exchange for another product if you are no longer interested in the new release or item your've purchased.
We work hard to make sure preorders are turned around within 1-2 weeks. If it is going to take longer than that we will be in contact with you.
Download: Exchange Authorization Form.
We appreciate your business, if you have any questions please let us know.